Help Center
tk90 Frequently Asked Questions
Deposits, withdrawals, device issues, and VIP benefits — all your questions answered in one place.
When a question comes up while using tk90, this page is your first stop. Here, the most frequently asked questions from players in Bangladesh have been divided into four categories with clear answers — money withdrawals, device and technical issues, deposit-related questions, and VIP benefits. Find your topic below; if you don't find an answer, our 24/7 support team is always ready.
Category 1
Money Withdrawals
To withdraw bonus winnings, you must first meet the wagering requirement. For tk90's welcome bonus, the condition is to place bets worth 10 times the bonus amount — on the bonus only, not combined with the deposit. Example: if you receive a ৳1,500 bonus, you can withdraw those winnings after completing ৳15,000 in bets. Once the condition is met, the money typically arrives within 30 minutes to 3 hours.
Yes, tk90's withdrawal service runs 24 hours a day, 7 days a week. Whether it's the middle of the night or a public holiday — processing begins as soon as you submit a request. Via bKash, Nagad, Rocket, or Upay, you will generally receive your money within 30 minutes to 3 hours. During busy periods it may take a little longer, but always within the 3-hour limit.
In the interest of security and fraud prevention, tk90 always recommends withdrawing to an account in the same name. The wallet number you use for withdrawal should ideally be registered under the same name you used to register your tk90 account. Sending to a wallet in a different name may cause processing delays, and the support team may contact you for verification.
The minimum withdrawal amount at tk90 is ৳1,000. Withdrawal requests below this amount are not accepted. Once your balance is ৳1,000 or more, you can withdraw to bKash, Nagad, Rocket, or Upay at any time. Wait until you have accumulated enough in your account and then withdraw in one go.
Category 2
Device & Technical Issues
Yes, you can use tk90 directly from any modern browser on your phone — Chrome, Firefox, or Samsung Internet — without downloading a separate app. The site is fully optimized for mobile screens, so everything from slots to fishing games runs smoothly. Just make sure your browser is up to date and your internet connection is stable.
tk90 works properly on both Android and iOS mobile devices. It can also be played without issues on desktops or laptops running Windows, macOS, or Linux. Tablets also offer a good experience. Generally the latest two major browser versions are supported — updating an older browser will ensure the best performance.
Absolutely. On Android, open Chrome, go to the tk90 site, then tap the browser menu (three dots) and select "Add to Home screen". On iPhone, tap the share icon in Safari and choose "Add to Home Screen". After that, tk90 will open with a single tap from your home screen, just like an app.
If the connection drops, the game result is saved on the server. When you log back in, the result of that round will be reflected correctly in your account. If you notice any discrepancy, contact the support team immediately via live chat and provide the game name and approximate time — they will check the logs and resolve it.
First, clear your browser's cache and cookies, then refresh the page. Using Wi-Fi instead of mobile data generally improves speed. Make sure your browser is updated to the latest version. If the problem persists, let tk90's live chat know — the support team will assist you promptly.
Category 3
Deposit Questions
Log in to your tk90 account, go to the deposit section, and select bKash. Send the amount to the displayed bKash merchant or personal number, then enter the transaction ID in the site's form and confirm. The minimum deposit is ৳200. Your balance is usually updated within a few minutes.
Yes, Nagad is fully supported. To deposit, log in to your tk90 account, select Nagad in the deposit section, and Send Money to the number shown. Once the transaction is complete, enter the transaction ID provided by Nagad on the site to confirm the deposit. The minimum deposit amount is ৳200, and your balance is usually added within a few minutes.
tk90 currently supports four payment methods: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. Both deposits and withdrawals can be made through all four methods. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 across all methods — these limits are the same for every method.
The minimum deposit at tk90 is ৳200, and this applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. With just ৳200 you will be eligible for the welcome bonus. As an example: if you deposit ৳1,000 for the first time, you will receive a 150% bonus of ৳1,500, giving you a total balance of ৳2,500.
First, check in your payment app whether the transaction was successful. If it was, contact tk90's live chat with the transaction ID or a screenshot. The support team will verify it quickly and update your balance. This type of situation is usually caused by a network delay, and in most cases it is resolved within a few minutes.
Category 4
VIP Benefits
tk90 has four VIP levels in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback; Platinum — up to 1.0% weekly cashback. Moving to a higher tier means more cashback returned to you every week compared to the previous tier.
In addition to weekly cashback, members at higher VIP tiers get priority access to special promotions and exclusive offers. Faster support responses, invitations to special tournaments, and early access to new games or features are also available for VIP members. Platinum-level members enjoy the most benefits.
You can view your VIP progress in the VIP section of your account. Regular play, regular deposits, and betting activity move you toward the next tier. You will receive a notification when you are upgraded. For more details, you can ask the support team in live chat.
Weekly cashback is calculated at the end of each week and added to your account at the start of the following week. Cashback can be used directly for playing. The higher your tier, the higher the cashback rate — ranging from 0.2% at Bronze up to 1.0% at Platinum. You must complete at least one bet during that week to receive cashback.
Yes, as soon as a new account is created at tk90, you are automatically enrolled in the VIP program at the Bronze tier — no separate application is needed. Through regular betting and gaming activity, you can advance step by step to Silver, Gold, and the highest level, Platinum. Weekly cashback is guaranteed at every tier.
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